Privacy Policy for The Origami Bakery

Effective Date: June 18, 2025

The Origami Bakery LLC, a cottage food operation based in Austin, Texas, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with Texas cottage food laws (Texas Health and Safety Code, Chapter 437) and applicable privacy regulations. By engaging with our business, you agree to the terms outlined below.

1. Information We Collect

We collect only the information necessary to process orders and provide our services. This may include:

• Personal Information:

  • Name, phone number, email address, and physical address (for delivery or pickup).

  • Payment details (e.g., credit card information processed via secure third-party platforms).

• Order Information:

  • Details about your purchases (e.g., product types, quantities, custom requests).

  • Preferences or dietary restrictions (e.g., allergies) you voluntarily provide.

• Communication Data:

  • Messages sent via email, phone, or social media.

• Publicly Available Information:

  • Information you share publicly, such as comments at farmers’ markets or on our social media pages.

We do not collect sensitive information like Social Security Numbers or health data beyond allergy disclosures.

2. How We Collect Information

We collect information through:

• Direct Interactions: When you place an order, request a quote, or contact us via email, phone, or in-person (e.g., at SFC Downtown Farmers’ Market).

• Third-Party Platforms: Payment processors (e.g., Venmo, Square) or booking systems, if applicable.

• Website or Social Media: [If applicable, e.g., “Through our website contact form or Instagram messages”]. We do not use cookies or tracking technologies unless explicitly stated.

3. How We Use Your Information

We use your information to:

• Process and fulfill orders, including confirming pickups or deliveries.

• Communicate with you about orders, updates, or inquiries.

• Comply with Texas cottage food labeling requirements (e.g., including your address for delivery orders).

• Improve our services (e.g., analyzing popular products or customer feedback).

• Send promotional offers, if you opt in (e.g., discounts for first responders).

• Meet legal obligations, such as tax reporting or health regulations.

We do not sell, rent, or share your information with third parties for marketing purposes.

4. Sharing Your Information

We may share your information only in these cases:

• Service Providers: With trusted third parties (e.g., payment processors like Stripe) to complete transactions. These providers are contractually obligated to protect your data.

• Legal Requirements: If required by law, such as in response to a court order or health department inquiry.

• Business Operations: With venues (e.g., farmers’ markets) requiring customer contact details for event compliance.

We ensure any shared information is limited to what is necessary.

5. Data Security

We take reasonable steps to protect your information:

• Physical Security: Paper records (e.g., order forms) are stored securely in our home office.

• Digital Security: Electronic data (e.g., emails, spreadsheets) is stored on password-protected devices with up-to-date antivirus software.

• Payment Security: All payment transactions are processed through secure third-party platforms. We do not store credit card details.

While we strive to protect your data, no system is 100% secure. You provide information at your own risk.

6. Data Retention

We retain your information only as long as necessary:

• Order Records: Kept for 4 years to comply with federal and Texas tax and health regulations.

• Contact Information: Retained until you request deletion or opt out of communications.

• Inactive Customers: Data is deleted after 4 years of inactivity (no orders or contact) as required to comply with federal and Texas tax and health regulations.

7. Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you.

• Correct: Update inaccurate or incomplete information.

• Delete: Request deletion of your data, subject to legal retention requirements.

To exercise these rights, contact us at theorigamibakery@gmail.com. We will respond within 10 business days.

8. Third-Party Links

Our website may include links to third-party platforms (e.g., Instagram). These platforms have their own privacy policies, and we are not responsible for their practices.

9. Children’s Privacy

Our services are not directed to individuals under 13. We do not knowingly collect information from children. If we learn we have such data, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on our website or communicated directly to customers. Continued use of our services after changes indicates your acceptance.

11. Governing Law

This Privacy Policy is governed by the laws of the State of Texas. Any disputes will be resolved in Austin, Texas courts.

12. Contact Us

For questions, concerns, or requests regarding your privacy, contact: theorigamibakery@gmail.com.

Thank you for trusting The Origami Bakery LLC with your information. We value your privacy and appreciate your support!